ISO refers to the International Organization for Standardization which is made up of members from 163 countries. The term ISO comes from the Greek word isos which means equal, it implies that organizations which have implemented ISO standards are on a level playing field or "equal."
Smartronix' corporate headquarters located in Hollywood, Maryland currently holds two ISO certifications – ISO 9001:2008 and ISO/IEC 20000-1:2011 (click to view ISO 9001 or ISO 20000).
ISO 9001 is a generic set of Quality Management System (QMS) requirements applicable to any type of organization. To be certified to the standard, companies must implement a QMS that is designed to continually improve performance while enhancing customer satisfaction. Such a QMS embraces the eight quality management principles upon which the standard is based, including: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.
ISO 20000 specifically describes the requirements for IT Service Management (ITSM). It provides a framework for benchmarking service delivery processes based on Information Technology Infrastructure Library (ITIL) best practices, including: service-level management, capacity management, continuity and availability, information security, budgeting and accounting, and service reporting as well as control, release, relationship management, and resolution processes. Implementing ISO 20000 reduces operational risk, ensures contractual requirements are met, confirms service quality, and increases an organization's ability to deliver best-value services and solutions.
Certification to ISO 9001:2008 and ISO/IEC 20000-1:2011 reinforces to customers through an independent third-party (BSI) that Smartronix meets the requirements of the standards. Smartronix clients can rest assured that the products/services provided by Smartronix are designed and executed in accordance with the same high standards of quality implemented by some of the largest and most highly respected companies in the world.
Visit ISO's Website or Smartronix' registrar, BSI, for more information on ISO.