Herndon, Virginia – 1 October 2015 - Smartronix, an Amazon Web Services (AWS) Premier Consulting Partner and AWS Managed Service Program member, announced today that it has successfully completed its third consecutive ISO/IEC 20000 assessment and certification of the company’s Cloud Assured Managed Services platform.
Based on the ITIL® (IT Infrastructure Library) framework of individual best practices for information technology services management (ITSM) processes, ISO/IEC 20000 remains the organizational standard of excellence for ITSM and delivery. ISO/IEC 20000 certification indicates an organization is utilizing an integrated process approach to plan, implement, operate, monitor, and improve its service management system to consistently deliver cost-effective, high-quality IT services.
As a member of a small group of AWS partners who maintain both Premier and Managed Service Partner status, “Smartronix is committed to continually demonstrating that our Cloud Assured Managed Services are designed and delivered in accordance with the highest global standards,” states Rick Kelley, Director of Technology at Smartronix. “This third consecutive certification is indicative of our pioneering efforts in the cloud since 2009 combined with our corporate history of delivering quality and secure enterprise solutions for more than 20 years," notes Kelley.