ISO refers to the International Organization for Standardization which is made up of members from 163 countries.
Smartronix' corporate headquarters located in Hollywood, Maryland currently holds three ISO certifications – ISO 9001:2015, ISO/IEC 20000-1:2011, and ISO/IEC 27001:2013.
ISO 9001 is a generic set of Quality Management System (QMS) requirements applicable to any type of organization. To be certified to the standard, companies must implement a QMS that is designed to continually improve performance while enhancing customer satisfaction. Such a QMS embraces the eight quality management principles upon which the standard is based, including: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.
Certification to ISO 9001:2015, ISO/IEC 20000-1:2011, and ISO/IEC 27001:2013 reinforces to customers through an independent third-party (BSI) that Smartronix meets the requirements of the standards. Smartronix clients can rest assured that the products/services provided by Smartronix are designed and executed in accordance with the same high standards of quality implemented by some of the largest and most highly respected companies in the world.
Visit ISO's Website or Smartronix' registrar, BSI, for more information on ISO.