Along with the upgrade to the 2011 version, the scope of the certification now covers the Smartronix Managed Cloud Hosting and Services Offerings. "As a leading provider of cloud services, we felt it was important to formally demonstrate that our managed cloud solutions are designed, transitioned, and delivered in accordance with the highest global standards and that it is further evidence of our commitment to delivering quality solutions efficiently," states Joe Gerczak, Executive Vice President, Emerging Solutions/Programs.
ISO/IEC 20000 certification indicates an organization is utilizing an integrated process approach to plan, implement, operate, monitor and improve its service management system in order to consistently deliver cost effective, quality, IT services. Specifically, the Plan-Do-Check-Act methodology is applied for continual improvement of services that will allow us to not only offer the initial savings realized by consuming cloud solutions, but will continue to provide future efficiencies for our client base.