Smartronix Upgrades ISO/IEC 20000-1 Certification to 2011 Version and Cloud Services

Hollywood, MD – 28 May 2013 -
Smartronix announced today that it has upgraded its ISO/IEC 20000 certification to the newest standard, dated 2011. Based on the ITIL® (IT Infrastructure Library) framework of individual best practices for ITSM processes, ISO/IEC 20000 remains the organizational standard of excellence for IT service management and delivery. The main changes focus on closer alignment with ISO 9001, the standard for quality management systems, which Smartronix has been following for nearly a decade.

Along with the upgrade to the 2011 version, the scope of the certification now covers the Smartronix Managed Cloud Hosting and Services Offerings. "As a leading provider of cloud services, we felt it was important to formally demonstrate that our managed cloud solutions are designed, transitioned, and delivered in accordance with the highest global standards and that it is further evidence of our commitment to delivering quality solutions efficiently," states Joe Gerczak, Executive Vice President, Emerging Solutions/Programs.

ISO/IEC 20000 certification indicates an organization is utilizing an integrated process approach to plan, implement, operate, monitor and improve its service management system in order to consistently deliver cost effective, quality, IT services. Specifically, the Plan-Do-Check-Act methodology is applied for continual improvement of services that will allow us to not only offer the initial savings realized by consuming cloud solutions, but will continue to provide future efficiencies for our client base.